Freed & Freed International


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General Questions

  • Cleaning
    When your garment requires cleaning please follow the care instructions on the inside of your garment. A well looked after FREED jacket can last for more than a decade.

Privacy Policy

  • Changes to our Privacy Policy
    If we decide to change our privacy policy, we will post those changes on this page.
  • Online Privacy Policy Only
    This online privacy policy applies only to information collected through our website and not to information collected offline.
  • Do we disclose any information to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
  • Do we use cookies?
    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
  • How do we protect your information?
    We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
  • What do we use your information for?
    Any of the information we collect from you may be used in one of the following ways: ; To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. ; To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
  • What information do we collect?
    We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

Returns and Refund Policy

  • Damaged Items
    If you received a damaged product, please notify us immediately.  
  • Shipping Charges
    Shipping charges incurred in connection with the purchase or return of a product are non-refundable.    
  • How do I make a return?
    Before mailing in your product for your exchange, please make sure that: -The product was purchased in the last 14 days -The product is in its original packaging, unworn and with original tags still attached Send the product with its original packing to: Freed & Freed International 1309 Mountain Ave Winnipeg, Manitoba, Canada R2X 2Y1    
  • Exchanges
    If you are not entirely satisfied with your purchase, we’re here to help. Our products can be exchanged within 14 days of the original purchase of the product. For any other style available on our website.  

Terms of Service

  • Terms of Service
    Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the website (the "Service") operated by Freed and Freed ("us", "we", or "our"). Click to view Terms of Service Link